Returns policy

While we try our best to ensure that every order received is completely satisfactory, we understand it is sometimes necessary to return product(s). Please take a moment to review our standard returns policy.

All returns

  • For all returns please contact us directly for a RMA number.

  • Please pack the product(s) back in the original packaging and write the RMA number on the outside.

  • Not having a valid RMA number on the return will drastically delay the returns process.

Damaged/faulty product returns

  • If your return is due to damaged/faulty product(s) then please contact us directly detailing the damage/fault with photographic evidence.

  • Please pack the product(s) back in the original packaging and write the RMA number on the outside.

  • Refunds will be processed after the return has been received.

  • Return shipping of damaged/faulty products will be the responsibility of and paid for by Accuride International Ltd.

Cancellation of contract

  • If your return is due to unwanted product(s) (including misreading of product information) then please contact us directly with your request.

  • You have 14 days from the delivery of your product(s) to cancel the contract.

  • Return shipping of unwanted products will be the responsibility of and paid for by the customer.

  • Refunds or replacement products for unwanted products will not be made until the product is received in the condition it was sent.

  • Products that are returned in a condition less than that of the original condition will receive a partial refund. The partial refund will be based on the condition of the product.

  • We advise that you send return products by courier with insurance in case of any damage or loss.

Products not available for return

  • Bespoke and custom-made product(s) (i.e. custom designs)

  • Product(s) that have been used, installed or altered from their original state.

Restocking fee

  • All unwanted product returns from businesses will be subject to a 15% restocking fee.

RETURN REQUEST